Author page: Nevmerzhitskaya K.V.

Experience in implementing the principles of client-centricity in the regions of Russia

DOI: 10.33917/mic-3.116.2024.81-89

The relevance of the research is due to the need to transition public administration and the process of providing public functions and services to a client-centered model based on ensuring effective interaction between the state, society and business. The experience of implementing a client-centric approach in a number of regions of Russia is analyzed and the authors came to the conclusion that despite the existing standards and requirements for the implementation of a client-centric approach in state and municipal management, the regions independently determine actions to implement these requirements. Recommendations aimed at rethinking public administration and improving its effectiveness are proposed.

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Investment attractiveness of Saint Petersburg as its competitive advantage

DOI: 10.33917/mic-3.104.2022.94-101

The purpose of the article is determined by the need to identify the types of activities in which investment will provide an intensive path of development of St. Petersburg. The article analyzes the competitive advantages of the investment attractiveness of St. Petersburg. The analysis is based on the provisions of the Strategy of socio-economic development of St. Petersburg for the period up to 2035 and assessments of national ratings of regions. The author’s definition of the investment attractiveness of the region is given, which determine the competitive advantages of the region as an opportunity to invest in activities that provide an intensive path of development of the region.


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