Building a Quality System in Medical Institutions. International and Russian Experience

DOI: 10.33917/es-8.174.2020.56-65

The coronavirus pandemic, which covered a variety of countries with different health systems in terms of organization and development in 2020, brought to the fore not only the issues of predicting and treating mass infectious diseases, but also the problems of assessing the quality of both medical care and its effectiveness. Accordingly, building a quality management system in the healthcare sector as a whole is of paramount importance as well as the introduction of quality management in medical organizations in the new environment. In addition to solving the acute problems, which public health faced with in the fight against COVID-19, it is necessary to build long-term strategies for its functioning and development in order to avoid such force majeure in the future

References:

1. Regiony Rossii. Sotsial’no-ekonomicheskie pokazateli – 2018 [Regions of Russia. Socio-Economic Indicators – 2018]. Federal’naya sluzhba gosudarstvennoi statistiki, available at: https://gks.ru/bgd/regl/b19_34/Main.htm.

2. Doklad o chelovecheskom razvitii – 2018. Chelovek I innovatsii [Human Development Report – 2018. Man and Innovation]. Moscow, Ves’ mir, 2018.

3. Gross domestic product per capita based on purchasing-power-parity in current prices. KNOEMA, available at: https://knoema.ru/atlas/ВВП на душу населения по ППС.

4. Ukaz Prezidenta RF ot 7 maya 2018 g. N 204 “O natsional’nykh tselyakh i strategicheskikh zadachakh razvitiya Rossiiskoi Federatsii na period do 2024 goda” (s izm. i dop.) [Decree of the President of the Russian Federation of May 7, 2018 No. 204 “On the National Goals and Strategic Objectives of the Development of the Russian Federation for the Period Until 2024” (as Amended and Supplemented)]. Garant, available at: https://base.garant.ru/71937200/

5. Rasporyazhenie Pravitel’stva RF ot 14 avgusta 2019 g. N 1797-r “Ob utverzhdenii Strategii razvitiya eksporta uslug do 2025 goda” [Decree of the Government of the Russian Federation of August 14, 2019 No. 1797-r “On Approval of the Strategy for the Development of Services Exports Until 2025”]. Konsul’tant, available at: http://www.consultant.ru/law/hotdocs/58975.html/

6. Strategiya razvitiya eksporta uslug do 2025 goda [Services Exports Development Strategy Until 2025]. Vremya bukhgaltera, available at: http://www.v2b.ru/articles/strategiya-razvitiya-rossiyskogo-eksporta-uslug-do-2025-goda/

 

Used sources

Bedoreva I.Yu. Rol’ printsipov vseobshchego menedzhmenta kachestva v upravlenii federal’nym uchrezhdeniem zdravookhraneniya [Role of the Principles of Total Quality Management in Administrating a Federal Healthcare Institution]. Khirurgiya pozvonochnika, 2006, no 4, pp. 75–83.

Breskina T.M. Obespechenie kachestva meditsinskikh uslug i konkurentosposobnosti meditsinskoi organizatsii na osnove vnedreniya printsipov kontseptsii TQM (Vseobshchego upravleniya na osnove kachestva): Materialy Vserossiiskoi nauchno-prakticheskoi konferentsii s mezhdunarodnym uchastiem “Sistema menedzhmenta kachestva na sluzhbe zdravookhraneniya” [Ensuring the Quality of Medical Services and Competitiveness of a Medical Organization Based on Implementing the Principles of the TQM Concept (Total Quality Management): Proceedings of the All-Russian Scientific and Practical Conference with International Participation “Quality Management System in the Service of Health Care”]. Kurgan, 2007, pp. 14–15.

Korostelev S.A., Ivanov A.I., Ismailova P.M., Udalova L.V. Obespechenie kachestva meditsinskoi pomoshchi v usloviyakh globalizatsii i garmonizatsii trebovanii k meditsinskim uslugam [Ensuring the Quality of Medical Care in the Context of Globalization and Harmonization of Requirements for Health Services].

Meditsinskii biznes. Medtekhnika. Lekarstva. Dezsredstva. Izdeliya mednaznacheniya, 2009, no 9, pp. 76–78.

Prokhoda V.A. Otsenka natsional’noi sistemy zdravookhraneniya zhitelyami Rossii i drugikh evropeiskikh stran [Assessment of the National Health Care System by Residents of Russia and other European Countries]. Politika i Obshchestvo, 2018, no 10, pp. 65–77, available at: https://nbpublish.com/library_read_article.php?id=27654.

Stolbova D.V., Zakharova D.V., Vartsaba F.N. Sistema menedzhmenta kachestva kak osnova effektivnogo upravleniya meditsinskim uchrezhdeniem: Materialy V Mezhdunarodnoi nauchnoi konferentsii “Meditsina i zdravookhranenie”, Kazan’, 2017 g., mai [Quality Management System as the Basis for Effective Management of a Medical Institution: Materials of the V International Scientific Conference “Medicine and Health Care”. Kazan, 2017, May]. Kazan’, Buk, 2017, pp. 95–99.

Continuous quality development: a proposed national policy. Copenhagen, WHO Regional Office for Europe, 1993 (document EUR/ICP/CLR 059.

Das J, Hammer J. Location, location, location: residence, wealth, and the quality of medical care in Delhi, India. Health Affairs (Millwood), 2007, no 26(3), pp. 338–351.

Hospital Consumer Assessment of Healthcare Providers and Systems, available at: https://www.mghpcs.org/eed_portal/Documents/PatExp/What_is_HCAHPS.pdf.

Hulka B.S., Zyzanski S.J., Cassel J.C., Thompson S.J. Scale for the measurement of attitudes toward physicians and primary medical care. Med Care, 1970, no 8(5), pp. 429–436.

Larsen D.L., Attkisson C.C., Hargreaves W.A., Nguyen T.D. Assessment of client/patient satisfaction: Development of a general scale. Evaluation and Program Planning, 1979, no 2, pp. 197–207.

Lindenauer P.K., et al. Public reporting and pay for performance in hospital quality improvement. The New England Journal of Medicine, 2007, vol. 356, pp. 486–496.

Picker’s adult in-patient questionnaire. Picker, available at: https://www.picker.org/news/the-2018-adult-inpatient-survey-results-show-declines-acrossmany-elements-of-care/

Satisfaction with Outpatient Services. Dovepress, available at: https://www.dovepress.com/satisfaction-of-outpatient-service-consumers-and-associatedfactors-to-peer-reviewed-fulltext-article-PROM.

Seattle Outpatient Satisfaction Questionnaire. SLSQ, available at: https://sites.google.com/view/kfkjjonpus/seattle-outpatient-satisfaction-questionnaire-slsq.

Service evaluation questionnaire. QuestionPro, available at: https://www.questionpro.com/survey-templates/service-evaluation-surveys/

Ssengooba F, McPake B, Palmer N. Why performance-based contracting failed in Uganda: an “open-box” evaluation of a complex health system intervention.

Social Science and Medicine, 2012, no 75(2), pp. 377–383.

The Picker Patient Experience Questionnaire: development and validation using data from in-patient surveys in five countries. International Journal for Quality in Health Care, vol. 14, iss. 5, 2002, October, pp. 353–358, available at: https://doi.org/10.1093/intqhc/14.5.353.

Ware J.E., Snyder M.K., Wright W.R. Development and Validation of Scales to Measure Patient Satisfaction with Medical Care Services. Development and Validation of Scales to Measure Patient Satisfaction with Medical Care Services, vol. I, Part B: Results Regarding Scales Constructed from the Patient

Satisfaction Questionnaire and Measures of Other Health Care Perceptions. National Technical Information Service, 1976, no PB, pp. 288–329.

Следить за новостями ИНЭС: