Digital technologies in social services to the population: possibilities and limitations

DOI: 10.33917/mic-2.121.2025.118-126

The article presents the main opportunities that digital technologies create in the social sphere. The author illustrates what opportunities digital transformation creates in this area: many processes can be automated, citizens can receive social services online without visiting government agencies Transparency and control over the provision of social services is increased, organizations providing social services can reduce costs by introducing new technologies. At the same time, there are a number of barriers to the implementation of digital technologies in this area. This article analyzes the main ones: digital inequality, lack of necessary infrastructure, financial constraints, digital skills of employees, the necessary regulatory framework has not been created. The use of digital technologies in social support of the population creates many opportunities, but for successful digital transformation of this sphere it is necessary to take into account all the limitations characteristic of the social sphere.

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